![]() For lithium batteries we currently only ship to the continental United States, Canada and the EU due to hazmat regulations. Note that there are restrictions on some products, and some products cannot be shipped to international destinations. We can ship to virtually any address in the world. If you are not present for the scheduled delivery please note additional fees may apply for redelivery. Please note freight shipments require you to schedule the delivery with the freight provider before they deliver, so make sure the contact info in your order is correct and make sure to be available on the scheduled day to avoid complications. Please note that unless explicitly stated this is for curbside delivery they will not bring it indoors, if you do request them to do so it will be at an extra expense. You can track your bike shipment using the tracking number by entering it on the FedEx website. While we strive to meet or exceed these timelines we do not recommend to make plans based on an estimated timeline.ĭue to recent changes in import regulations, Luna Cycle is temporarily suspending shipping of Sur-Ron and Talaria bikes to Canada.īikes are typically sent via FedEx freight and require signature, no exceptions to signature requirement. Please note if your bike is a pre-order the ETA will be stated at top of the listing description at time of order. Best is to call them a day ahead of that date! We generally ship bikes on Friday after the stated lead time for your particular order. It's the day that FedEx will call you to schedule the delivery appointment. If the shipping address you used is a residential one then the delivery date that is shown on the tracking system is likely not the day that they will deliver it to. Your bike will be shipped as Fed Ex freight from our Southern California warehouse so it's not your usual small packet delivery truck that will handle it. FOR ALASKA PLEASE CONTACT US TO ARRANGE THE ORDER. FOR HAWAII THESE GO OUT IN BATCHES EVERY FEW WEEKS. Unless it is your only option at checkout (such as orders containing a battery) we do not recommend to select this option. Ground is a shipping option at checkout because it has to be present for required items like lithium and certain oversized products, but it often goes through expensive carriers like UPS and Fedex rather than the defaults that are often faster and cheaper. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound. The weight of any such item can be found on its detail page. Please also note that the shipping rates for many items we sell are weight-based. For freight (ebikes, dirtbikes), please note that it is NOT possible to do any custom address changes once the freight is in transit.įor batteries and most large orders in USA this goes FedEx ground or UPS Ground (this is mandatory if order includes battery due to regulations). UPS deliveries, if you wish you can waive signature requirement using UPS My Choice. Please note Fedex will not do address change for hazmat, but you can pick up from a Fedex facility. Generally speaking for hazmat and high value shipments you will want to avoid using a PO Box as the address unless it is a corporate managed PO Box with concierge services, so the concierge can sign for the package on your behalf.įor FedEx deliveries where this may be a problem signing for package, please see this page. Customer is responsible for using an address that is capable of getting the shipment delivered and having it signed for. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.Īll high value shipments are sent with signature requirement. When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. ![]() Unfortunately fed ex freight is the fasted courier we have found to ship ebikes across the country. Fed ex freight is a bit slower than UPS ground so can take up to 6 days for delivery depending on your location. ![]() If you still can't get information on your order after 3 business days you can open a trouble ticket here.įor bikes we use Fed Ex Freight which will contact you and schedule a drop off time before they drop off. If you do not get a tracking number you can log onto your luna cycle account and check the status there. You will get a tracking number as soon as your order ships. We ship as fast as we can but sometimes on some orders we can experience short delays. If you ordered extra equipment to be installed on your bike it can take an extra day or two to get your bike ready for shipping. It can take up to 4 business days for bikes to ship. ![]() Most orders ship within one to two business days if we receive the order before 2pm.
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